Merchant support

1. Getting started

1. Install RWA: Rollback Hero from the Shopify App Store or your Shopify admin (never enter a shop domain on our public site).
2. Open the app — the Activity Feed is the home screen.
3. Edit a product in Admin (title, price, tags, etc.). The change appears in the feed with a before/after diff.
4. Before a bulk edit, use Create checkpoint to snapshot the current product state.

2. Activity Feed

Every important product change appears as a feed card with actor (when known), timestamp, summary, expandable diff, and Rollback.

Filter by resource type, actor, or date range. Open a product's history for the full version list.

3. Rollback

Rollback restores the product to the version before that change (title, description, status, tags, variant prices/SKUs, metafields). Inventory restore is optional and off by default — restoring stock after live sales can oversell.

Deleted products cannot be restored in the current version (the old product ID is gone).

4. Checkpoints

From Create checkpoint, pick a real product with the Shopify product picker. A manual snapshot is stored and shown in the feed so you always have a restore point before risky edits.

5. Actor labels

Shopify product webhooks do not include which staff member or collaborator made an Admin edit. Those events are labeled Unknown — Shopify admin/app.

Changes made inside RWA: Rollback Hero (checkpoints and rollbacks) are labeled as the app. The App does not claim to identify individual staff for Admin-originated product edits.

6. Privacy & data

We store product snapshots/diffs and shop domain for the feed and rollback. We do not intentionally collect customer personal data. See the Privacy Policy.

7. Contact support

Email hello@reiwadev.co.uk with your shop domain and a short description of the issue. We aim to reply within 2 business days.